Customer Service

Secure Online Ordering. We accept all major credit cards using PayPal. PayPal is a global leader in online payments. Membership is free and easy. Your information is kept secure.

Ordering by Phone. Call: 1-585-924-8070. Office hours are Business days 9 a.m. - 5 p.m. EST.

Technical Support. In the unlikely event that your Silent Paint Remover™ stops working, try these troubleshooting tips...

Dealer Inquiries. Viking Sales is the exclusive importer for The Silent Paint Remover™ and Anza painting accessories from Sweden. Dealer inquires welcome.

Viking Sales, Inc.
7710 Victor-Mendon Road
Victor, NY 14564

PH: 1-585-924-8070 / E-mail:

Service Center. All of the Silent Paint Remover and the Speedheater tools are serviced by our repair center. Contact our service department to return the tool for service. Tool should be packaged well to avoid breaking the tubes in transit.

Our service department is open: Mon-Fri 9am - 5 pm, Fri 9 am - 4 PM. PH: 1-585-924-8070 / E-mail:

Viking Sales, Inc.
7710 Victor-Mendon Road
Victor, NY 14564

Shipping and Order Tracking. UPS is the standard method for continental U.S. shipments. We do not ship to P.O. box postal addresses. To track your UPS shipping status, enter one or more UPS tracking numbers below.

Friendly Return Policy:

1. Before returning unwanted or defective products, the customer must contact our office for a return authorization number. Please include your name and invoice number on the return box. Rental customers should call us when they are returning the SPR to verify the number of days they rented the tool.
   
2. Unused & undamaged products can be returned within 20 days for a full refund.
3. Unused and undamaged products returned after 20 days will be subject to a 25% restocking fee.
4. No refund after 30 days and no refund on products damaged in return shipping.
   
5. No refund on freight charges.
   
6. Silent Paint Removers that have been used and are being returned will be considered “Rental Units”. The rental charge for the Silent Paint Remover is $24.00/day, minimum 3 days. No charge for transit time. Rental must be returned in clean condition and packaged in its original clean carrying case. Freight damage due to inferior packaging will result in additional charges to the customer. Please repack the tool in the same packaging as it was received. Customers who rent a demo tool and then want to trade for a new tool must return it within 8 days.
   
7. Credit will be issued to the same account it was charged to.
   
8. No exchange of any tools under warranty that can be repaired.
   
9. The cost of any missing/damaged parts and the installation of the missing or broken parts will be deducted from any credit due to the customer.
   
10. Policy is subject to changes without notice.

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