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Customer Service
Secure Online Ordering. We accept all major credit cards
using PayPal. PayPal
is a global leader in online payments. Membership is free and easy.
Your information is kept secure.
Ordering by Phone. Call: 1-585-924-8070. Office hours are
Monday - Thursday 10 am - 5 pm EST.
Technical Support. In the unlikely event that your
Silent Paint Remover™ (SPR) stops working, try these troubleshooting
tips...
Dealer Inquiries. Viking Sales is the exclusive importer
for The Silent Paint Remover™ and Anza painting accessories
from Sweden. Dealer inquires welcome.
Viking Sales, Inc.
7710 Victor-Mendon Road
Victor, NY 14564
PH: 1-585-924-8070 / E-mail:
Service Center. All of the Silent Paint Remover™ and
the Speedheater tools are serviced by our repair center. Contact
our service department to return the tool for service. Tool should
be packaged well to avoid breaking the tubes in transit.
Our service department is open: Mon-Thurs 10 am - 5 pm EST. PH:
1-585-924-8070 / E-mail:
Viking Sales, Inc.
7710 Victor-Mendon Road
Victor, NY 14564
Shipping and Order Tracking. UPS is the standard method
for continental U.S. shipments. We do not ship to P.O. box postal
addresses. To track your UPS shipping status, enter one or more
UPS tracking numbers below.
Friendly Return Policy:
NOTE: Organic
Linseed Paint is not returnable.
- Before returning unwanted or defective products, the customer
must contact our office for a return authorization number. Please
include your name and invoice number on the return box. Rental
customers should call us when they are returning the SPR to verify
the number of days they rented the tool.
- Unused & undamaged products can be returned within 20 days
for a full refund.
- Unused and undamaged products returned after 20 days will be
subject to a 25% restocking fee.
- No refund after 30 days and no refund on products damaged in
return shipping.
- No refund on freight charges.
- Silent Paint Removers™ that have been used and are being
returned will be considered “Rental Units”. The rental
charge for the Silent Paint Remover™ is $34.00/day, minimum
3 days. No charge for transit time. Rental must be returned in
clean condition and packaged in its original clean carrying case.
Freight damage due to inferior packaging will result in additional
charges to the customer. Please repack the tool in the same packaging
as it was received. Customers who rent a demo tool and then want
to trade for a new tool must return it within 8 days. Note:Applicable
to the Silent Paint Remover™ 1100 only. Does not apply to
the SH 1000, GRH or Twin.
- Credit will be issued to the same account it was charged to.
- No exchange of any tools under warranty that can be repaired.
- The cost of any missing/damaged parts and the installation
of the missing or broken parts will be deducted from any credit
due to the customer.
- Policy is subject to changes without notice.
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The
Silent Paint Remover™
